Senior Billing Manager - EMEA

Our client, a leading US law firm, is seeking a Senior Billing Manager to oversee the daily operations of their European billing team. This is a pivotal role for a seasoned billing professional with strong leadership capabilities and a passion for process improvement.

Key Responsibilities:

• Lead and manage the European billing team (4 people), ensuring high-quality invoice preparation and timely bill processing.
• Foster strong communication between billing staff and the Partners they support.
• Support the Director of Revenue with day-to-day operational activities across the region.
• Train and mentor new team members, providing ongoing development and performance reviews.
• Monitor billing workflows to ensure successful processing and prompt client payments.
• Collaborate with Partners and clients to ensure accurate and timely billing and collections.
• Review client billing arrangements and maintain data integrity in MatterHub and Entity Manager.
• Drive process improvements and implement best practices across billing operations.
• Prepare internal billing and collections projections and reports.
• Stay current with VAT regulations and ensure compliance in collaboration with local finance teams.
• Participate in ad-hoc projects, including billing system upgrades and client onboarding.

Skills & Competencies:

• Strong interpersonal and relationship-building skills across all levels.
• Confident communicator and active listener, comfortable in challenging situations.
• Proactive, solutions-focused, and results-driven.
• Excellent written and verbal communication, with strong analytical and drafting skills.
• Trusted and approachable leader with the ability to motivate and engage teams.
• Proficient in Microsoft Office (especially Excel and Word); Aderant experience preferred.
• Fluent in English; additional European languages are a plus.
• Degree-level education required.

Experience Required:

• Minimum 10 years of billing experience in a law firm, with at least 5 years in a leadership role.
• Proven track record of implementing billing process improvements.

• Aderant experience preferred but Elite will also be considered
• Previous experience supervising/ managing a team

Hybrid working - 3 days in the office, 2 in the office

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