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Billing Manager

NEW Billing Manager position available at global law firm, responsible for managing the billing function for the firm's London office, plus three other international offices.

As the Billing Manager, you will be involved in day-to-day transactional work but also project work; testing and reviewing current and new processes and procedure, working closely with the Head of Financial Operations and the Firm's Revenue Manager to set and achieve key billing and performance targets for the business.

The role manages 4 people in the billing team in London plus indirectly the e-billers in London (a team of 3) and you will be responsible for developing the billing functions and its team members.

Specific duties include:

  • Leading and managing team members and workloads within the Billing Team; resource planning, recruitment, training, performance feedback (day to day and formal appraisals), managing delivery, addressing staff matters, supporting and developing all team members.
  • Working closely with the firm's Partners to ensure the team deliver accurate and timely entry of all billing transactions in accordance with internal and client service level agreements.
  • Work with the Head of Financial Operations and the respective International Partners and office managers to ensure the prompt delivery of their billing requirements.
  • Build on key client / Partner relationships to understand billing arrangements to develop invoice efficiency.
  • Produce and circulate key billing data (WIP, performance metrics, targets) to pro-actively drive billing performance.
  • Work with Revenue Manager to drive the full recovery of WIP and ensuring key performance targets are achieved.
  • Develop communication and understanding of billing best practice throughout the business by leading on regular Finance Committee meetings, Partner meetings, department meetings and workshops.
  • To develop streamlined billing operations (standard bill, ebilling, multi-payor, composite, international bills) to meet the requirements of our internal and external clients.
  • Pro-actively engage with wider business on process improvements. Continually gathering feedback and improving the customer experience.
  • Review PMS processes, drive change working with the global accounts function.
  • Continually review and identify process improvement opportunities and leading on the delivery once adequate consultation has been completed and agreed.
  • Work with business divisions to understand and compliment the client/matter set-up (client SLAs, outside counsel guidelines, jurisdictions, tax, charge-rates, budgets, billing cycles).
  • Document and keep up to date all processes and systems which, at all times, provide easily accessible reference for both internal and external audits.
  • Identify any potential issues before they arise internally and externally and deliver solutions.
  • Ensure all respective financial controls and the firm's policies and procedures are adhered to at all times.

To be successful in your application, the firm are looking for someone who has a minimum of 5 years legal finance experience in a similar role, and experience of managing a team in a busy environment, dealing with a high volume/value transactions.

Experience of Aderant or Elite/ Elite 3e needed.


  • Hybrid working offered (Tuesday - Thursday office based)
  • Offices near Liverpool Street Station
  • The firm are committed to creating a diverse and inclusive work environment that offers their people the opportunity and support they need to succeed.

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