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- Posted 09 January 2020
- SalaryUp to £35000.00 per annum
- Location
- Job type Permanent
- ReferenceBBBH239515_1578570013
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Financial Systems Support Analyst
A very exciting opportunity has arised at a top Law Firm who are looking for a Financial Systems Support Analyst to join their Finance team. As this role will be assisting the Finance Systems Analyst you will be expected to have a good understanding of IT and a passion for finance systems. It is important that you have had some exposure working in a finance team within a law firm. This role would be ideal for someone who is keen on specialising in legal finance systems.
Key responsibilities:
- Help identify end user training opportunities
- Basic IT User Administration: creation and deactivation of user accounts in response to Joiners/Leavers workflow requests
- Remotely control and administer end user's desktop to resolve issues
- Escalate incidents to the Financial Systems Support Lead where they are not progressing in a timely or satisfactory manner
- Monitor and prioritise in line with incident management
- Work within the team to ensure all calls are responded to within SLA targets
- Ensure calls are completed to the satisfaction of the end user
- Ensure calls are prioritised and dealt with in line with workloads
- Ensure calls are kept up-to-date and populated with the requisite information using the Fire call management system
- Record regular updates on the vFire call management system
- Accurate, descriptive and timely logging of the status of call tickets
- Regular updates to the end users of the progress of their issue
- Maintain the high standard of service offered to the Firm's internal clients and to assist in
creating and developing the professional reputation of the department - Act as a Trusted Advisor by building relationships across business services to ensure a consistent approach and service