Client Relationship Manager

I am working with a global property consultancy who have a new opportunity for an experienced Client Relationship Manager to join them on a permanent basis.

Joining a team of 10, you will focus in advising B2B client teams on key client planning through to delivering planned activities for some of the firm's most valued and strategic clients, as well as shaping and driving their next gen CRM programme.

Key responsibilities will include:

• Managing several key client accounts and leading client planning as well as executing the client activities.
• Coach and support client teams in best practice client planning
• Driving client listening within the accounts and ensuring clients' interests and needs are always at the heart of their client growth strategies.
• Working with client team to formulate client plans with SMART objectives, stakeholder mapping and actions.
• Organising key client events
• Utilising the central CRM system to gather client information and ensuring it is up to date on key clients
• Conducting client analysis using financial information and other statistical information.

Experienced required:

• Experience in a client management role and a passion for client care and client development is a must.
• Able to run client planning workshops and engage internal stakeholders.

• Experience of MS Dynamics CRM or other CRM databases
• Excellent communications skills, both written and verbal, with the ability to liaise effectively with both internal stakeholders and external clients.

• Understanding of the property sector is an advantage.

• Excellent communications skills, both written and verbal, with the ability to liaise effectively with both internal stakeholders and external clients

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