Client Development Manager

Client Development Manager

I'm currently working with a leading law firm who are keen to hire an experienced client relationship/BD professional to join as a Client Development Manager working on a dedicated portfolio of Financial Services clients.

This is a great opportunity to work within a truly collaborative team who are committed to delivery key strategies to enhance and develop their existing client base whilst ensuring all potential new opportunities are being maximized.

As Client Development Manager, duties will include:

• Set and implement a defined client plan with specific financial and commercial KPIs for each account with the client relationship partner
• Focus on specific strategies for winning transformational work for each client
• Own a client feedback strategy, including where appropriate directly seeking feedback from the client, to identify areas for improvement, successes to build upon and show a commitment to delivering client service excellence
• Regularly brief the client service teams on the clients' market strategy, and the implications of that strategy in terms of opportunities for our teams.
• Drive best practice across the client portfolio, and work with the wider client development and other BD teams, in bringing the best of the firm's relationship management approach to that client.
• Work with the Client Service Excellence team to deliver legal technologies and service excellence practices which increase efficiency and efficacy in servicing the client.
• Curate and tailor client-facing knowledge to ensure it is delivered to senior stakeholders within the client relationship team, in a way that demonstrates our understanding of their business.

What's needed:

• Previous Business Development experience or Client Relationship experience within a legal or professional services environment
• A commercial mindset, with experience of prioritizing the right activities that deliver value to our business.
• Ability to work on a global basis, familiar with the different working practices and market drivers across the key global hubs for financial services.

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