Financial Systems Helpdesk Analyst
A new Financial Systems Helpdesk Analyst vacancy has arisen at a highly reputable Top 30 city based law firm.
You will have existing experience gained ideally in a law firm if not professional services firm.
You will have experience of supporting Aderant, Elite 3E or Elite Enterprise and have used a call-logging system.
It is desirable to have previous SQL knowledge/experience.
Your day to day role will involve the following:
- Diagnosing and resolving faults
- Assisting with identifying traning opportunitites
- Regular liason with other depts
- Working to ensure calls are responded within service guidelines
- Resolving issues remotely
- Query handling