Credit Controller

A leading US law firm with a significant London presence is looking for a Credit Controller to join its growing finance function. This is a newly created role, sitting within a fast-paced and collaborative team, and offers a genuine opportunity to make your mark in a firm that values precision, professionalism, and strong client relationships.

If you have credit or revenue control experience gained within a law firm or professional services environment and you are looking for a role where your contribution will be visible and valued, this could be the right next step for you.

What You'll Be Doing

Credit Control and Collections

• Monitoring aged debt reports and escalating risks or concerns to partners, fee earners, and management as appropriate
• Building and maintaining regular contact with client accounts payable teams to resolve queries and secure payment commitments
• Supporting the negotiation of payment arrangements in line with firm policy, where partner consent has been obtained
• Proactively managing the collection of outstanding invoices through phone, email, and client portals

E-Billing and Invoice Management

• Keeping accurate records of client billing guidelines, budgets, and approval workflows
• Investigating and resolving e-billing rejections in coordination with billing teams and fee earners to ensure timely resubmission
• Liaising with clients to verify matter IDs, purchase orders, budget approvals, and timekeeper rates
• Submitting and tracking invoices across a range of e-billing platforms, managing statuses, rejections, and compliance requirements

Client and Stakeholder Engagement

• Communicating clearly and professionally on outstanding balances, forecasting, and budgeting matters
• Acting as a key point of contact for financial queries from clients and internal stakeholders
• Collaborating with partners, associates, and practice management teams to ensure visibility of collections performance

Process and Reporting

• Supporting month-end activities and working cross-functionally with Revenue Control, Accounts Payable, and Client Compliance teams
• Producing regular reports on debtor performance, collection activity, e-billing status, and key client trends
• Contributing to the development and continuous improvement of credit control processes and policies

What We're Looking For

• Highly organised, self-motivated, and capable of managing multiple priorities under pressure
• A minimum of 3 to 4 years of experience in a credit control or revenue role within a law firm
• Able to build credibility and working relationships quickly with colleagues and clients
• Solid understanding of e-billing platforms such as CounselLink, Legal Tracker, or Collaborati
• Strong attention to detail and a proactive approach to problem-solving
• Familiarity with billing systems, ideally including 3E
• Excellent written and verbal communication skills, with the confidence to engage stakeholders at all levels
• Strong proficiency across Microsoft Office, particularly Word, Excel, and PowerPoint

Nice to Have

• Prior involvement in process improvement projects within a legal finance team
• Experience supporting new matter setup and client billing protocol compliance
• Exposure to cashflow forecasting or aged debt reporting at a senior stakeholder level

Why Join

Our client is a leading US law firm with a well-established London office, and the finance team operates at the heart of a complex, high-value client portfolio. Business services professionals here are integral to the firm's success, driving operational excellence and exceptional client service. The culture is grounded in excellence, integrity, and collaboration, and is designed to foster continuous learning, meaningful mentorship, and lasting professional growth. There is a genuine commitment to fostering a workplace where everyone has the opportunity to grow, thrive, and become their best professional and personal selves.

This is a newly created role within a team that is actively growing, making it an ideal moment to join and shape how the function develops.