BDM Planning and Operations Manager, Communications

Business Development Manager

Fixed-term | London

A leading professional services organisation is seeking a highly organised, proactive BDM Planning and Operations Manager, Communications to design and run the communications engine for its Business Development & Marketing (BDM) function.

This role focuses on creating structure, clarity and consistency - building repeatable communications, onboarding and change frameworks that enable the BDM team to operate effectively day to day.

The role

The Planning & Operations Manager will:

• Build and embed a clear, consistent BDM communications framework covering channels, cadence, ownership and approvals.
• Coordinate and deliver core internal communications, including leadership messages, regular updates and priority announcements.
• Design and own the BDM onboarding experience for new joiners, including training plans, a buddy system and feedback mechanisms.
• Plan and support BDM town halls and internal events, shaping messages in partnership with senior stakeholders.
• Coordinate and strengthen BDM engagement across Viva Engage and other internal channels.
• Provide business-as-usual change communications support for new tools and ways of working (e.g. Salesforce).
• Maintain communications calendars, light governance and clear documentation, continuously improving how information is shared.

About the person

The successful candidate will bring:

• Experience in internal communications, operations, planning or business management, ideally within BDM or a complex professional services environment.
• A demonstrable track record of setting up structured, repeatable processes (communications, onboarding, forums).
• Strong experience delivering internal communications across multiple channels.
• Confidence supporting change management and adoption of new tools and processes.
• Excellent written communication skills, strong stakeholder management and a highly organised delivery style.

Why this role?

This is a critical role at the heart of the BDM function, offering close exposure to senior leadership and genuine scope to shape how the team communicates, onboards and evolves. The role is varied, hands-on and ideal for someone motivated by making things clearer, simpler and more effective.

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