Uk   Business Support

Business Support Market Insights Q1 2017

Published on 16th January 2017

Download the Business Support Market Insights here


The Business Support market remained stable through the second half of 2016 with most firms adopting 'business as usual' when hiring support staff.

Skills in demand

Candidates with specific Professional Services experience continued to remain in high demand, particularly mid-level candidates with a varied skill set.

As firms focus more on technology, the need for candidates that have a varied skillset and who can quickly adapt to change will continue to grow.

Mergers and Acquisitions

London’s legal market will continue to evolve. With the merger of CMS, Nabarro and Olswang to create a ‘super firm’ there will be an increase in candidates from these firms entering the market.

There will be a continuation in M&A activity for Professional Services firms during 2017,

Predictions for 2017

Many professional services firms have hiring budgets in place for the beginning of 2017 and we will continue to see recruitment within this area. The Business Support recruitment market remains robust despite the recent political and economic uncertainty.

Advice for employers

In an ever changing and highly competitive market, attracting good talent is always at the forefront for employers. The more flexibility and adaptability that firms can show, the wider the talent pool they will attract. 

Within professional services and specifically within legal and practice, candidates' CVs are becoming increasingly diverse, with experience being gained from a larger number of firms, sometimes over a short period of time. Historically these CVs have been received cautiously by employers but it is worth considering the additional skillsets that these candidates can offer as they can be of real benefit when adding to existing teams.

Advice for jobseekers

Take the time to fully invest in your job search, take it seriously and ensure you stand out from the crowd. The competition is strong across business support and this will continue to be the case in 2017. With various mergers and restructures coming up, there will be even more candidates entering the market. 

Take the time to ensure your CV is up to date and accurate. Your CV is your marketing tool and it needs to highlight your skills and experience to the best of your ability. Do you really want to risk not being invited for interview due to of a lack of information on your CV? Similarly, you don't want to jeopardise a potential job offer because of a careless mistake on your CV.

Interviews are such an essential part of the recruitment process but all too often we have seen candidates failing to put in enough work and preparation to secure that next great job. With the competition about to increase even more in 2017, it is more important than ever to ensure you are fully prepared for your interviews and some extra time to prepare will certainly pay off in the long run.

Business Support Salaries
Q1 2017

Legal sector

Job titlePermanent salary
per annum (£)
Contract rate per hour (£)
(based on 35 hour week)
PA Manager48K - 75K29 - 46
PA Team Leader38K - 48K23 - 28
PA Coordinator 38K - 44K23 - 27
Executive Assistant to Managing Partner42K - 50K25 - 30
Senior PA to Senior Partner / Management Team39K - 46K24 - 28
Personal Assistant31K - 35K19 - 21
Legal PA to Partner32K - 40K19 - 25
Legal Float Secretary34K - 38K20 - 23
Legal Secretary to Associate32K - 36K17 - 20
Legal Secretary (6-12 months' experience)22K - 28K13 - 17
Trainee Legal Secretary18K - 23K11 - 14
Administrator / Admin Assistant18K - 26K9 - 16
Team Secretary / Assistant25K - 30K17 - 21
Daytime Document Production Manager / Supervisor38K - 46K23 - 28
Document Production Operator33K - 38K20 - 23
Weekend Document Production Operator38K - 42K (pro rata)23 - 25
Evening Document Production Operator*35K - 38K21 - 25
FOH Leadership30K - 40K18 -24
Receptionist / Switchboard Operator24K - 30K14 - 18
Facilities Assistant22K - 27K13 - 16
Post Room Assistant18K - 24K11 - 14
Reprographics Assistant22K - 27K13 - 16

*Discretionary enhancement for twilight/unsociable hours


​Practice Sector

Job titlePermanent Salary
per annum (£)                   
Contract rate per hour (£)
​(based on 35 hour week)
Office Manager35K - 45K21 - 27
Executive Assistant36K - 40K22 - 24
Senior PA34K - 36K20 - 22
PA                                                                                                                 32K - 34K                                           19 - 20
Secretary / Team Secretary26K - 31K16 - 19
Team Administrator / Administrator                          22K - 25K13 - 15
Receptionist23K - 26K14 - 16
Switchboard operator22K - 26K13 - 16


Notes on salary table:

*Discretionary enhancement for twilight/unsociable hours
1. Titles and levels vary from organisation to organisation.
2. The salary ranges given are only approximate guides. For tailored salary advice, please contact us directly.
3. 12-month base salaries are assumed.
4. All other benefits and bonuses are in addition to these figures.